Wednesday, August 18, 2010

Microsoft not honoring warranty on xbox360?

We got the red ring of death on our 360. I called Microsoft about it and they were going to send a box so we could get it fixed. That was a month ago. I called back two weeks later and they were going to send another box. I still didn't receive the box so I called and they weren't going to honor the warranty. They said it was an internal system error. They are going to go ahead and honor it now since I raised such a stink. Has anyone else had this problem? What is an internal system error? How is that my problem since I have taken precautions to make sure the game system would work properly?



Microsoft not honoring warranty on xbox360?vista



So many 360s have had the 'Red lights of Death'. Microsoft agreed to fix any 360 that had the red light in th 2 left quadrants and top right meaning it's a general hardware failure. They will send you a box and you will get it back in a few weeks. They sent me a brand new one. If you want more details, look it up on the internet. There's thousands of articles about the issue.



Microsoft not honoring warranty on xbox360?antispyware



Not every red light problem on the 360 is the ring of Death. The 3 year warrenty only covers the hardware failure problems.



that aside however, when dealing with a worker at a call center, it is not uncommon for you to get different answers from different people. It's all apart of having to deal with human error. It's possible the first two agents weren't supposed to honor the warrenty and it took the 3rd to realize your problem wasn't covered.

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